Issues with WebSocket Connection to Video Insights Gateway

Incident Report for Twilio

Resolved

WebSocket connection to video insights gateway has been resolved and the video service is operating normally at this time.

Posted Aug 18, 2021 - 16:54 PDT

Monitoring

WebSocket connection to video insights gateway is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 18, 2021 - 16:17 PDT

Identified

Our engineers have identified the issue with webSocket connection to video Insights gateway and we are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 18, 2021 - 15:09 PDT

Update

We are investigating issues with webSocket connection to video Insights gateway. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 18, 2021 - 14:10 PDT

Investigating

Our monitoring systems have detected a potential issue with webSocket connection to video events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 18, 2021 - 13:38 PDT

This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Go Rooms).