SMS Short Code Delivery Failures

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 18, 2020 - 01:38 PDT

Update

We have observed an issue in SMS delivery (inbound and outbound) over a subset of Shortcodes in USA from 18 Aug 2020 01:21 PDT until 18 Aug 2020 01:32 PDT. Our engineering team has rectified and solved this issue already and the traffic is back to normal.

Posted Aug 18, 2020 - 01:38 PDT

Investigating

We experienced SMS delivery delays in the US from a subset of Twilio Short Codes. The issue is now resolved, however, we'll continue monitoring and update this post if new information becomes available.

Posted Aug 18, 2020 - 01:32 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).