MMS Delivery Reports Delays to US Over a Small Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delays of delivery reports for MMS that were sent to US networks, from a small subset of Shortcodes. This incident has been resolved.

Posted Apr 15, 2022 - 01:15 PDT

Monitoring

We are observing recovery in MMS delivery report delays when sending to US over a small subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2022 - 23:18 PDT

Update

We are continuing to experience MMS Delivery Reports delays to US over a small subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 14, 2022 - 18:30 PDT

Update

We are continuing to experience MMS Delivery reports delays to US over a small subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 14, 2022 - 14:30 PDT

Update

We are continuing to experience MMS Delivery reports delays to US over a small subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 14, 2022 - 12:30 PDT

Update

We are experiencing MMS Delivery reports delays to US over a small subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 14, 2022 - 11:32 PDT

Investigating

We've become aware of a potential issue with MMS Delivery reports delays to US over a small subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 14, 2022 - 11:16 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).