SMS Delivery Delays to All Networks in Mexico via Pre-Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. This incident has been resolved.

Posted Sep 28, 2022 - 01:35 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 27, 2022 - 19:51 PDT

Update

We are experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 27, 2022 - 17:47 PDT

Update

We are experiencing SMS delivery delays when sending messages to all Mexico networks via pre-registered alpha sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 27, 2022 - 13:49 PDT

Update

We are still experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 27, 2022 - 11:50 PDT

Update

We are experiencing SMS delivery delays when sending messages to all Mexico networks when sending via pre-registered alpha sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 27, 2022 - 11:10 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to all Mexico networks via pre-registered alpha sender IDs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 27, 2022 - 11:06 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).