Super SIM Connectivity Issues in Europe

Incident Report for Twilio

Resolved

Super SIM traffic is back to normal levels in the affected European countries and is operating normally at this time. This issue has been resolved.

Posted Jun 23, 2021 - 12:06 PDT

Identified

Super SIM traffic is back to normal levels in the affected European countries, but one of the downstream connectivity partner is operating without redundancy at this moment. They are currently working on bringing back the redundant links and will provide an update in 2 hours. We will continue to monitor and report on any observed drops in Super SIM data sessions.

Posted Jun 23, 2021 - 10:55 PDT

Update

At approximately 9:15am PDT, we observed a drop of ~5% of active Super SIM data sessions. We have attributed the drop to a failure of a hardware component at the provider's data center. They are actively working to replace it. We observed devices immediately reconnecting successfully to the redundant components. The drop in data sessions is limited to one downstream connectivity partner who primarily handles connectivity for European countries. Therefore, the devices impacted by the drop in data sessions will have been mainly in Europe. We will continue to monitor and report on any observed drops in Super SIM data sessions. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Jun 23, 2021 - 09:55 PDT

Investigating

We are investigating an issue where devices using Super SIM may experience connectivity issues in Europe. We are actively working to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Jun 23, 2021 - 09:36 PDT