Inbound SMS Failures to a small subset of UK Landline Numbers

Incident Report for Twilio

Resolved

All services are fully operational. No SMS were lost during the outage, only a very small number of SMS were delayed by roughly 1 hour.

Posted May 14, 2018 - 17:11 PDT

Monitoring

Inbound SMS Service to UK landlines has been restored and SMSs were queued and arrived roughly 1h late. We will continue to monitor.

Posted May 14, 2018 - 16:32 PDT

Investigating

We're observing failures in receiving SMSs to a small subset of UK Landline Numbers. We are actively working with our carrier partner to resolve the issue quickly.`

Posted May 14, 2018 - 16:13 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).