Help Center AI Assistance is Down

Incident Report for Twilio

Resolved

The issue affecting OpenAI has been resolved, and the service is functioning normally at this time.

Posted Dec 11, 2024 - 21:29 PST

Update

We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 11, 2024 - 20:29 PST

Monitoring

We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 11, 2024 - 19:54 PST

Update

Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 4 hours or as soon as more information becomes available.

Posted Dec 11, 2024 - 18:55 PST

Update

Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 2 hours or as soon as more information becomes available.

Posted Dec 11, 2024 - 16:55 PST

Investigating

Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 11, 2024 - 15:58 PST

This incident affected: TWILIO PLATFORM (Customer Support Center).