Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Software
        Scheduled maintenance
        System Metrics
        Help Center AI Assistance is Down
        Incident Report for Twilio
        Resolved
        The issue affecting OpenAI has been resolved, and the service is functioning normally at this time.
        Posted Dec 11, 2024 - 21:29 PST
        Update
        We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 11, 2024 - 20:29 PST
        Monitoring
        We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
        Posted Dec 11, 2024 - 19:54 PST
        Update
        Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 4 hours or as soon as more information becomes available.
        Posted Dec 11, 2024 - 18:55 PST
        Update
        Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 2 hours or as soon as more information becomes available.
        Posted Dec 11, 2024 - 16:55 PST
        Investigating
        Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Dec 11, 2024 - 15:58 PST
        This incident affected: TWILIO PLATFORM (Customer Support Center).