Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Software
System Metrics
Help Center AI Assistance is Down
Incident
Report for Twilio
Resolved
The issue affecting OpenAI has been resolved, and the service is functioning normally at this time.
Update
We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery in OpenAI issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 4 hours or as soon as more information becomes available.
Update
Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. This is related to an OpenAI issue experienced globally. We will provide more updates in 2 hours or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue when creating support tickets in our Support Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Customer Support Center).