Proxy Sessions not Expiring

Incident Report for Twilio

Resolved

Proxy Sessions is now operating normally and is in stable state. All the issues raised in this incident have not resurfaced. This incident is now resolved.

Posted Nov 16, 2021 - 19:48 PST

Update

Proxy Sessions is now operating normally. We will continue to monitor for another 30 minutes to assure system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 16, 2021 - 19:18 PST

Monitoring

Proxy Sessions is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 16, 2021 - 18:49 PST

Update

We have identified the issue causing Proxy Sessions to not expire for a subset of customers. The issue was resolved at 1:30 pm PST and the team is now actively working on rectifying the expiration times on the affected sessions. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 18:00 PST

Identified

We have identified the issue causing Proxy Sessions to not expire for a subset of customers. The issue was resolved at 1:30pm PST and the engineering team is now actively working on rectifying the expiration times on the affected sessions. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 16, 2021 - 16:59 PST

Update

We continue to investigate issues with Proxy Sessions not expiring for a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 14:56 PST

Update

We are investigating issues with Proxy Sessions not expiring for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 16, 2021 - 13:55 PST

Investigating

Our monitoring systems have detected a potential issue with Proxy Sessions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 16, 2021 - 13:37 PST

This incident affected: PROXY.