Inbound Call Failures in France

Incident Report for Twilio

Resolved

Service is operating normally.

Posted Feb 04, 2018 - 12:13 PST

Monitoring

Service has been restored and calls are now completing. Our on call team is continuing active monitoring.

Posted Feb 04, 2018 - 08:59 PST

Update

We are continuing to work with our partners to restore service to impacted phone numbers. Service restoration requires physical equipment to be configured and deployed at the impacted site. We expect maintenance work to be completed in the next 2 hours.

Posted Feb 03, 2018 - 22:03 PST

Identified

We have identified the source of the failures and working to restore service.

Posted Feb 03, 2018 - 13:53 PST

Investigating

We are experiencing inbound call failures to a small percentage of French phone numbers. We are working to address the issue.

Posted Feb 03, 2018 - 09:34 PST

This incident affected: PHONE NUMBERS.