One-way Audio to and from a subset of Canada Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting one-way audio or silence during calls to/from Twilio Canada phone numbers has been resolved, and the service is functioning normally at this time.

Posted Nov 16, 2021 - 15:51 PST

Monitoring

We are observing recovery for calls to/from a subset of Canada Phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 13:52 PST

Update

We are observing one-way audio or silence during a call to/from Twilio Canada phone numbers to/from a subset of Canada Phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 11:51 PST

Investigating

We are observing degraded audio to/from Twilio Canada phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 16, 2021 - 10:52 PST

This incident affected: CARRIER NETWORK (Voice, North America).