We have fully investigated the issues with a subset of Twilio Voice Calls missing billing information, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
Posted Oct 08, 2020 - 19:24 PDT
Update
Our engineering team are continuing to investigate this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 08, 2020 - 18:51 PDT
Update
We are currently observing issues with a subset of Twilio Voice Calls missing billing information. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 60 minutes or as soon as more information becomes available.
Posted Oct 08, 2020 - 17:53 PDT
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 08, 2020 - 17:25 PDT
This incident affected: TWILIO PLATFORM (Billing).
