Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Price for Twilio Calls missing
      Incident Report for Twilio
      Resolved
      We have fully investigated the issues with a subset of Twilio Voice Calls missing billing information, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.
      Posted Oct 08, 2020 - 19:24 PDT
      Update
      Our engineering team are continuing to investigate this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Oct 08, 2020 - 18:51 PDT
      Update
      We are currently observing issues with a subset of Twilio Voice Calls missing billing information. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 60 minutes or as soon as more information becomes available.
      Posted Oct 08, 2020 - 17:53 PDT
      Investigating
      Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Oct 08, 2020 - 17:25 PDT
      This incident affected: TWILIO PLATFORM (Billing).