Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Failures With Branded Registrations
Incident
Report for Twilio
Resolved
We are no longer experiencing issues with branded registrations. This incident has been resolved.
Monitoring
Branded registrations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with branded calling and are still working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with branded calling and are still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue with branded calling and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our monitoring systems have detected a potential issue with branded calling. Due to this issue, customers who might have created a Voice Integrity bundle for an account before 12/6 but registered Branded Calling for that account after 12/6, might not see their calls being branded on end user handsets. We have identified a workaround for customers who are affected and this can be applied via a support ticket to Twilio's technical support team. We will update in 4 hours or as soon as we have more information.
Update
We continue experiencing an issue with branded calling. Customers who might have created Voice Integrity bundle before 12/6 but started branded registration after 12/6 might not see their calls being branded on end user handsets. We will update in 2 hours or as soon as we have more information.
Update
Our monitoring systems have detected a potential issue with branded calling. Due to this issue, customers who might have created Voice Integrity bundle before 12/6 but started branded registration after 12/6 might not see their calls being branded on end user handsets. We will update in 1 hour or as soon as we have more information.
Investigating
Our monitoring systems have detected a potential issue with branded registrations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).