MMS Short Code Delivery Failure for Subset of Carriers in US

Incident Report for Twilio

Resolved

We are seeing full recovery for outgoing MMS short code delivery. This incidence has been resolved.

Posted Feb 23, 2021 - 17:13 PST

Monitoring

We have identified MMS delivery failures for outgoing MMS on a subset of partner carriers. We have implemented a resolution and see recovery in progress. We are monitoring to confirm recovery and will provide another update in 30 minutes.

Posted Feb 23, 2021 - 16:41 PST

Investigating

We are experiencing MMS delivery failures for sending and receiving on the subset of carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Feb 23, 2021 - 16:22 PST

Identified

We are continuing to work with our carrier partner to resolve the delay in sending and receiving MMS in US issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 23, 2021 - 16:09 PST

Monitoring

We experienced delay in sending and receiving MMS when sending messages for 4 hours, 37 minutes, between 10:21 AM and 2:58 PM Pacific Time on 02/23/2021 for subset of customer. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 60 minutes or as soon as more information becomes available.

Posted Feb 23, 2021 - 15:39 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).