We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. This incident has been resolved.
Posted Oct 14, 2025 - 16:12 PDT
Monitoring
We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 14, 2025 - 14:36 PDT
Investigating
Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Oct 14, 2025 - 13:57 PDT
This incident affected: CARRIER NETWORK (SMS Long Code, North America).
