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Twilio Services
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    External Connectivity
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      Zipwhip Gateway
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        System Metrics

        Packet Loss Causing Dropped Calls for a Subset of Customers

        Incident Report for Twilio

        Resolved

        Between 6:13 AM and 6:25 AM PDT, our provider experienced elevated gateway packet loss impacting voice connectivity. This caused minimal degradation to voice traffic for a subset of customers. The issue has been resolved and the service is operating normally.
        Posted Apr 26, 2021 - 08:12 PDT
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