SMS Delivery Failures from Twilio to Multiple Networks in South Africa

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to affected networks in South Africa is operating normally.

Posted Oct 23, 2026 - 22:56 PDT

Update

We have observed a recovery in SMS delivery from Twilio to multiple networks in South Africa and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 23, 2026 - 22:23 PDT

Update

We have observed a recovery in SMS delivery from Twilio to South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 23, 2026 - 18:22 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2026 - 16:20 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 23, 2026 - 15:58 PDT

Update

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2026 - 13:53 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 23, 2026 - 12:51 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from Twilio to South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 23, 2026 - 12:46 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).