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        Our Engineers are Investigating an Issue with Voice Insights

        Incident Report for Twilio

        Resolved

        The customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region has been resolved and is operating normally at this time.
        Posted Dec 30, 2025 - 19:46 PST

        Monitoring

        Our engineers are currently investigating the customer impact of a retroactive issue with Voice Insights for Call Summaries in the US region. We will follow up and provide customer impact details within 2 hours.
        Posted Dec 30, 2025 - 17:55 PST
        This incident affected: PROGRAMMABLE VOICE US1 (Voice Insights US1).
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