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        SMS Delivery Delay and Failures of Messages to Rwanda

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. This incident has been resolved.
        Posted May 30, 2022 - 14:10 PDT

        Monitoring

        We are once again observing recovery in SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 30, 2022 - 12:10 PDT

        Investigating

        After a couple of hours monitoring, we continue experiencing SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 30, 2022 - 11:42 PDT

        Update

        We are still observing recovery in SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 30, 2022 - 09:42 PDT

        Monitoring

        We are observing recovery in SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 30, 2022 - 07:25 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide a daily update or as soon as more information becomes available.
        Posted May 29, 2022 - 21:26 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide a daily update or as soon as more information becomes available
        Posted May 28, 2022 - 21:26 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted May 28, 2022 - 05:26 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted May 27, 2022 - 21:28 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 27, 2022 - 17:27 PDT

        Update

        We continue to experience SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 27, 2022 - 15:24 PDT

        Update

        We are experiencing SMS delivery delays and failures when sending messages to Airtel Rwanda in Rwanda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 27, 2022 - 14:29 PDT

        Investigating

        Our monitoring systems have detected a potential issue with SMS Delivery Delay and Failures to Airtel Rwanda in Rwanda. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 27, 2022 - 14:10 PDT