Task Canceled Events Not Processing in Flex

Incident Report for Twilio

Resolved

We are no longer experiencing the problem with the Flex Channel Janitor. This incident has been resolved.

Posted Dec 22, 2020 - 21:23 PST

Monitoring

We have implemented a fix to address the problem where the Flex Channel Janitor is not processing task canceled events. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 22, 2020 - 20:56 PST

Update

We have identified a problem where the Flex Channel Janitor is not processing task canceled events. As a result, new messages received by the messaging channel won't be routed to Flex if the previous task was canceled. Our engineering team is working on a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 22, 2020 - 20:24 PST

Investigating

Our monitoring systems have detected a potential issue with Flex Application Platform. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 22, 2020 - 19:36 PST

This incident affected: FLEX (Flex Application Platform).