SMS Delivery Delays to All Networks in Brazil Over Subset of Short Codes and Pre-Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Brazil over subset of short codes and pre-registered sender ID. This incident has been resolved.

Posted Feb 10, 2023 - 13:20 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Brazil over subset of short codes and pre-registered sender ID. We will continue monitoring the service to ensure a full recovery. We will provide another update in [X hours] or as soon as more information becomes available.

Posted Feb 10, 2023 - 11:21 PST

Update

We continue experiencing SMS delivery delays when sending messages to Brazil over subset of short codes and pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2023 - 09:27 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Brazil over subset of short codes and pre-registered sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 10, 2023 - 08:27 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).