Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      KYC Service is Failing in Germany
      Incident Report for Twilio
      Resolved
      Issue has been resolved and KYC Service in Germany is operating normally at this time.
      Posted Oct 15, 2024 - 06:49 PDT
      Monitoring
      A fix has been implemented and we are monitoring the results. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Oct 15, 2024 - 04:52 PDT
      Update
      Our monitoring systems are still detecting a possible problem with Germany's KYC service failure. Our engineering team has been alerted and is actively investigating. We will provide an update in 2 hours or as soon as more information becomes available.
      Posted Oct 15, 2024 - 03:00 PDT
      Update
      Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
      Posted Oct 15, 2024 - 02:00 PDT
      Identified
      Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
      Posted Oct 15, 2024 - 02:00 PDT
      Investigating
      Our monitoring systems have detected a potential issue with KYC Service Failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
      Posted Oct 15, 2024 - 01:58 PDT
      This incident affected: ACCOUNT SECURITY (Lookup).
      ← Current Status Powered by Atlassian Statuspage