Twilio Services
Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
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      SMS Delivery Issue To Verizon US Over Toll-Free Numbers
      Incident Report for Twilio
      Resolved
      We are seeing full recovery in the SMS delivery issue to Verizon US over Toll-Free Numbers. This issue is resolved.
      Posted Mar 31, 2020 - 23:39 PDT
      Monitoring
      We are seeing signs of recovery in message delivery to the Verizon network in the US over toll-free numbers. We will continue to monitor to ensure a full recovery.
      Posted Mar 31, 2020 - 23:09 PDT
      Update
      We are continuing to investigate this issue.
      Posted Mar 31, 2020 - 22:26 PDT
      Update
      We are continuing to investigate this issue.
      Posted Mar 31, 2020 - 22:25 PDT
      Update
      We are continuing to investigate this issue.
      Posted Mar 31, 2020 - 22:22 PDT
      Investigating
      We are currently observing SMS delivery issues to the Verizon network in the US over toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will post further updates here as information becomes available.
      Posted Mar 31, 2020 - 22:21 PDT
      This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).