SMS Delivery Issue To Verizon US Over Toll-Free Numbers

Incident Report for Twilio

Resolved

We are seeing full recovery in the SMS delivery issue to Verizon US over Toll-Free Numbers. This issue is resolved.

Posted Mar 31, 2020 - 23:39 PDT

Monitoring

We are seeing signs of recovery in message delivery to the Verizon network in the US over toll-free numbers. We will continue to monitor to ensure a full recovery.

Posted Mar 31, 2020 - 23:09 PDT

Update

We are continuing to investigate this issue.

Posted Mar 31, 2020 - 22:26 PDT

Update

We are continuing to investigate this issue.

Posted Mar 31, 2020 - 22:25 PDT

Update

We are continuing to investigate this issue.

Posted Mar 31, 2020 - 22:22 PDT

Investigating

We are currently observing SMS delivery issues to the Verizon network in the US over toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will post further updates here as information becomes available.

Posted Mar 31, 2020 - 22:21 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).