Large Percentage of Brazilian Phone Numbers are unavailable

Incident Report for Twilio

Resolved

The service is operating normally.

Posted Apr 18, 2016 - 19:25 PDT

Monitoring

We have received notification from our downstream carrier that this issue has been resolved. We will continue monitoring the situation.

Posted Apr 18, 2016 - 18:17 PDT

Update

We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers starting with the following prefixes: +5551, +5519, +5541 +5531 +5521, +5511. We are continuing to work with our carrier partner to resolve this issue. We will update again within two hours.

Posted Apr 18, 2016 - 17:10 PDT

Update

We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers starting with the following prefixes: +5551, +5519, +5541 +5531 +5521, +5511. We are working with our carrier partner to resolve this issue. We will update again within two hours.

Posted Apr 18, 2016 - 15:24 PDT

Update

We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers starting with the following prefixes: +5551, +5519, +5541 +5531 +5521, +5511. We are working with our carrier partner to resolve this issue. We will update again within an hour.

Posted Apr 18, 2016 - 14:33 PDT

Investigating

We are investigating an issue with incoming phone calls in Brazil. This issue is affecting a large percentage of our Brazilian phone numbers. We are working with our carrier partner to resolve this issue. We will update again within an hour.

Posted Apr 18, 2016 - 14:23 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1) and PHONE NUMBERS.