Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers
Incident
Report for Twilio
Resolved
We are resolving this incident as we found that the main cause is that some of our customers are unable to comply with the requirements from our service providers that caused the observed call failures. The next actions are for these customers to submit all the necessary configurations for them to be compliant, which is currently a work in progress.
Update
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
Update
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
Update
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available
Update
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available
Update
We still continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available
Update
We continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available
Update
We continue to observe call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available
Investigating
We are observing call failures from Multiple Network Subscribers in Greece to a subset of Twilio's Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
This incident affected: CARRIER NETWORK (Voice, Europe).