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Call Quality Issue To a Subset to Twilio Phone Number in Mexico
Incident
Report for Twilio
Resolved
The issue affecting outbound call quality from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is still working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue for Call Quality To a Subset to Twilio Phone Number in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Latin America).