Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics
        SMS Delivery Delays to Altan Redes Network in Mexico
        Incident Report for Twilio
        Resolved
        We are no longer experiencing SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.
        Posted Apr 05, 2024 - 02:07 PDT
        Monitoring
        We are observing recovery in SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 05, 2024 - 00:12 PDT
        Update
        We continue experiencing SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 03, 2024 - 23:07 PDT
        Update
        We continue experiencing SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Apr 03, 2024 - 07:19 PDT
        Update
        We continue experiencing SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 02, 2024 - 23:22 PDT
        Update
        We are experiencing SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 02, 2024 - 19:22 PDT
        Update
        We are experiencing SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 02, 2024 - 17:27 PDT
        Identified
        Our engineers have identified the issue causing SMS Delivery Report Delays and now Delivery Delays from Altan Redes Network in Mexico and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 02, 2024 - 16:17 PDT
        Investigating
        We are experiencing SMS Delivery Report Delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 02, 2024 - 15:27 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).