Recent update on Flex showing incorrect statistics

Incident Report for Twilio

Resolved

We are no longer experiencing incorrect statistics, the service is functioning normally at this time. This incident has been resolved.

Posted Dec 15, 2022 - 02:30 PST

Update

We have potential issue with Flex where a recent release is causing workers unassignment from all queues on workers.attribute.update event, resulting customer experiencing is incorrect statistics. Our engineering team has been alerted and is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 15, 2022 - 02:01 PST

Update

Our monitoring systems have detected a potential issue with Flex where a recent release is causing workers unassignment from all queues on workers.attribute.update event. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 15, 2022 - 01:50 PST

Investigating

Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 15, 2022 - 01:42 PST

This incident affected: TaskRouter.