SMS Delivery Delays and Failures to Etisalat Network in Egypt

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. This incident has been resolved.

Posted Jul 12, 2024 - 23:21 PDT

Update

We are observing recovery in SMS delivery delays and failures when sending to the Etisalat Network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 21:21 PDT

Monitoring

Posted Jul 12, 2024 - 19:21 PDT

Update

We continue to investigate the issue causing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 15:37 PDT

Update

We continue to investigate the issue causing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 13:38 PDT

Update

We are experiencing SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 12, 2024 - 12:39 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays and failures when sending to the Etisalat Network in Egypt. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2024 - 12:36 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).