SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland from Subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to H3G in the United Kingdom of Great Britain and Northern Ireland from a subset of long codes. This incident has been resolved.

Posted Nov 29, 2025 - 01:59 PST

Update

We are observing recovery in SMS delivery delays when sending messages to H3G in the United Kingdom of Great Britain and Northern Ireland from a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 23:19 PST

Update

We are observing recovery in SMS delivery delays when sending messages to H3G in the United Kingdom of Great Britain and Northern Ireland from a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 19:19 PST

Update

We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 17:19 PST

Update

We are still experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 13:18 PST

Update

We are still experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 11:12 PST

Update

We continue to experience SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 09:11 PST

Update

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland from subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 28, 2025 - 08:13 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 06:17 PST

Update

We continue experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 04:56 PST

Update

We continue experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 28, 2025 - 03:10 PST

Investigating

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 28, 2025 - 02:32 PST

This incident affected: CARRIER NETWORK (SMS, Europe).