Missing DLRs for shortcode messages to T-Mobile

Incident Report for Twilio

Resolved

All services are operating normally.

Posted Mar 15, 2018 - 13:25 PDT

Monitoring

Update: We are observing recovery of the issue. Our engineering team continues to monitor the service until we have confirmation on full resolution from our carrier partner. Message delivery was not impacted as part of this issue, only DLRs.

Posted Mar 15, 2018 - 13:10 PDT

Investigating

Our engineering team is investigating missing DLRs for shortcode messages sent to T-Mobile numbers. We are working with our carrier partner to address this issue. Another update will be posted in 1 hour.

Posted Mar 15, 2018 - 12:51 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).