SMS Delivery Report Delays to Multiple U.S. Networks using subset of shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to Multiple U.S. Networks using subset of shortcodes. This incident has been resolved.

Posted Jun 28, 2021 - 22:39 PDT

Monitoring

We are observing recovery in delivery report delays when sending to Multiple U.S. Networks using subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 28, 2021 - 22:14 PDT

Update

We no longer experience SMS delivery delays when sending messages to Multiple USA Networks using subset of shortcodes. However, we continue to experience delays in receiving message delivery reports when sending to Multiple U.S. Networks using subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 20:07 PDT

Update

We are still experiencing SMS delivery delays when sending messages to multiple U.S. networks using subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 16:39 PDT

Update

We are still experiencing SMS delivery delays when sending messages to multiple U.S. networks using subset of short codes. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 08:40 PDT

Update

We are experiencing SMS delivery delays when sending messages to Multiple USA Networks using subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 04:52 PDT

Update

We are experiencing SMS delivery delays when sending messages to Multiple USA Networks using subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 28, 2021 - 03:04 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Multiple USA Networks using subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 28, 2021 - 02:10 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).