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        Super SIM Network Connectivity Degraded in the US

        Incident Report for Twilio

        Resolved

        Delays when getting connected to the network for some Super SIM users in the United States has been resolved and is operating normally at this time.
        Posted Feb 22, 2024 - 15:18 PST

        Monitoring

        We are now seeing recovery in the delays when getting connected to the network for some Super SIM users in the United States. Connectivity is affected by the ongoing AT&T service outage. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 22, 2024 - 13:22 PST

        Update

        We continue to observe delays in getting connected to the network for some Super SIM users in the United States. Connectivity is affected by the ongoing AT&T service outage. Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 22, 2024 - 11:34 PST

        Investigating

        We are observing delays in getting connected to the network for some Super SIM users in the United States as of 08:45 UTC. Connectivity is affected by the ongoing AT&T service outage. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 22, 2024 - 10:33 PST