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        Infrequent Instability with Flex API

        Incident Report for Twilio

        Resolved

        We are no longer experiencing infrequent instability with the Flex API. The incident has been resolved.
        Posted Mar 15, 2021 - 08:23 PDT

        Update

        We are continuing to monitor the service for Flex instability issues. We expect to provide another update in 2 hours or as soon as more information is available.
        Posted Mar 15, 2021 - 06:15 PDT

        Update

        We are continuing to monitor the service for Flex instability issues. We expect to provide another update in 2 hours or as soon as more information is available.
        Posted Mar 15, 2021 - 04:15 PDT

        Update

        We continue to monitor the service for Flex instability issues. We expect to provide another update in 2 hours or as soon as more information is available.
        Posted Mar 15, 2021 - 02:13 PDT

        Update

        We continue to monitor the service for Flex instability issues. We expect to provide another update in 2 hours or as soon as more information is available.
        Posted Mar 15, 2021 - 00:15 PDT

        Update

        We are continuing to monitor the service for Flex instability issues. We expect to provide another update in 2 hours or as soon as more information is available.
        Posted Mar 14, 2021 - 22:26 PDT

        Update

        We are not noticing any further issues with Flex API instability and are continuing to monitor the service. We expect to provide another update in 2 hours or as soon as more information is available.
        Posted Mar 14, 2021 - 20:26 PDT

        Monitoring

        We have identified the root cause for intermittent instability with Flex API. Flex was degraded for 8 minutes between 1:44 AM and 1:52 AM Pacific Time on 03/14/2021. During this period, customers may have experienced high latency with the Flex API. We have increased capacity of the service to address the intermittent instability issues. We will continue to monitor the service. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Mar 14, 2021 - 18:26 PDT

        Update

        We are still investigating intermittent instability with Flex API. Flex was degraded for 8 minutes between 1:44 and 1:52 Pacific Time on 03/14/2021. During this period, customers may have experienced high latency with the Flex API. We expect to provide another update in 8 hours.
        Posted Mar 14, 2021 - 16:28 PDT

        Update

        We are still investigating intermittent instability with Flex API. Flex was degraded for 8 minutes between 1:44 and 1:52 Pacific Time on 03/14/2021. During this period, customers may have experienced high latency with the Flex API. We expect to provide another update in 4 hours.
        Posted Mar 14, 2021 - 12:24 PDT

        Update

        We are still investigating intermittent instability with Flex API. Flex was degraded for 8 minutes between 1:44 and 1:52 Pacific Time on 03/14/2021. During this period, customers may have experienced high latency with the Flex API. We expect to provide another update in 2 hours.
        Posted Mar 14, 2021 - 10:29 PDT

        Investigating

        We are investigating intermittent instability with Flex API. Flex was degraded for 8 minutes between 1:44 and 1:52 Pacific Time on 03/14/2021. During this period, customers may have experienced high latency with the Flex API. We expect to provide another update in 1 hour.
        Posted Mar 14, 2021 - 09:30 PDT
        This incident affected: FLEX (Flex Application Platform).
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