Conversation Intelligence (Classic) is Unavailable in the new Console

Incident Report for Twilio

Resolved

The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.

Posted May 14, 2026 - 04:52 PDT

Update

We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 14, 2026 - 04:48 PDT

Monitoring

We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 14, 2026 - 04:17 PDT

Update

We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 14, 2026 - 02:18 PDT

Investigating

We are investigating an issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 14, 2026 - 01:25 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Intelligence US1).