Errors When Purchasing Numbers in the Console

Incident Report for Twilio

Resolved

We are no longer experiencing 5XX errors when trying to purchase phone numbers over the API in the Console. This incident has been resolved.

Posted Nov 05, 2024 - 14:02 PST

Monitoring

The API with 5XX errors in the Console when trying to purchase phone numbers over for a subset of customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Nov 05, 2024 - 13:34 PST

Identified

Our engineers have identified the 5XX errors when trying to purchase phone numbers over the API in the Console for a subset of customers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 05, 2024 - 12:34 PST

Update

We are seeing errors processing purchases in the Console for a subset of customers. Customers may experience 5XX errors when trying to purchase phone numbers over the API, or see Internal server error occurred when using the Console. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Nov 05, 2024 - 11:25 PST

Investigating

Our monitoring systems have detected a potential issue phone number purchases in the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 05, 2024 - 11:03 PST

This incident affected: PHONE NUMBERS.