Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Errors When Purchasing Numbers in the Console
Incident
Report for Twilio
Resolved
We are no longer experiencing 5XX errors when trying to purchase phone numbers over the API in the Console. This incident has been resolved.
Monitoring
The API with 5XX errors in the Console when trying to purchase phone numbers over for a subset of customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the 5XX errors when trying to purchase phone numbers over the API in the Console for a subset of customers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are seeing errors processing purchases in the Console for a subset of customers. Customers may experience 5XX errors when trying to purchase phone numbers over the API, or see Internal server error occurred when using the Console. We expect to provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue phone number purchases in the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PHONE NUMBERS.