Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the MMS delivery delays to the US AT&T network issue, and it was determined that the impact was limited to a small set of customers sending from short codes, who have been contacted individually to address any concerns. All systems are operational.

Posted Apr 21, 2021 - 15:10 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery delays to the US AT&T. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 21, 2021 - 14:47 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).