SMS Delivery Delays to USA Multiple Networks via Toll-Free and Subset of Long Code

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the United States. This incident has been resolved.

Posted Apr 28, 2022 - 08:02 PDT

Update

We are still observing recovery in SMS delivery delays when sending messages to multiple networks in the United States using Toll-Fee and Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2022 - 07:52 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 28, 2022 - 06:44 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 28, 2022 - 06:42 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the United States using Toll-Fee and Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2022 - 05:52 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the United States using Toll-Fee and Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 28, 2022 - 05:22 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the United States using Toll-Fee and Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 28, 2022 - 04:35 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Toll-Free, North America).