SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.

Posted Mar 18, 2026 - 18:30 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 18, 2026 - 16:09 PDT

Update

Twilio customers may be continue to experience SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 18, 2026 - 14:59 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 18, 2026 - 13:19 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update as soon as more information becomes available.

Posted Mar 18, 2026 - 13:14 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).