SMS Delivery Failures to DiGi in Malaysia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to DiGi in Malaysia. This incident has been resolved.

Posted Jan 20, 2026 - 20:57 PST

Update

We are still observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2026 - 19:17 PST

Update

Posted Jan 20, 2026 - 17:17 PST

Monitoring

We are observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 20, 2026 - 16:51 PST

Update

We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 20, 2026 - 13:05 PST

Update

We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2026 - 11:24 PST

Investigating

We are experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 20, 2026 - 10:24 PST

This incident affected: CARRIER NETWORK (SMS, APAC).