SMS Delays from Shortcodes to US T-Mobile and Sprint Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending shortcode messages to T-Mobile and Sprint networks. This incident has been resolved.

Posted Jan 19, 2022 - 15:36 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages from shortcodes to US T-Mobile and Sprint Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 19, 2022 - 13:37 PST

Update

We are experiencing SMS delivery delays when sending messages from shortcodes to US T-Mobile and Sprint Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 19, 2022 - 13:10 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delays on shortcode messages to T-Mobile and Sprint networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 19, 2022 - 12:45 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).