Elevated HTTP 500 Errors Affecting Programmable Voice

Incident Report for Twilio

Resolved

We are no longer experiencing Elevated HTTP 500 Errors for Programmable Voice. The incident has been resolved.

Posted Oct 01, 2020 - 08:44 PDT

Monitoring

We are observing recovery with requests to post to calls and are no longer seeing 500 errors, or high latency. We will continue to monitor the situation for the next 30 minutes before we mark the incident as fully resolved.

Posted Oct 01, 2020 - 08:10 PDT

Update

We are experiencing a small percentage of requests to post to call either returning a 500 error, or have high latency. We expect to provide another update in one hour or as soon as more information becomes available.

Posted Oct 01, 2020 - 07:43 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 01, 2020 - 07:28 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Conference US1).