SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally.

Posted Nov 02, 2026 - 21:02 PST

Monitoring

We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2026 - 19:04 PST

Update

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 02, 2026 - 17:23 PST

Update

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 02, 2026 - 15:21 PST

Identified

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 02, 2026 - 14:20 PST

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 02, 2026 - 13:21 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).