SMS Delivery Delays and Failures from Twilio to DiGi Malaysia

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to DiGi network subscribers in Malaysia is operating normally.

Posted Aug 17, 2026 - 10:27 PDT

Update

We have observed a recovery in SMS delivery from Twilio Phone Numbers to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 17, 2026 - 06:20 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to DiGi network subscribers in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 17, 2026 - 04:19 PDT

Identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to DiGi network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 17, 2026 - 03:53 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to DiGi network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 17, 2026 - 03:49 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).