Call Failures to a Subset of Indonesia Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting outbound calls to a subset of Indonesian phone numbers has been resolved, and the service is functioning normally at this time.

Posted Feb 26, 2022 - 04:42 PST

Update

We are still seeing recovery for outbound calls to a subset of Indonesia phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 26, 2022 - 02:42 PST

Monitoring

We have started seeing recovery for outbound calls to a subset of Indonesia phone numbers for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 26, 2022 - 02:12 PST

Update

We are observing outbound call failure to a subset of Indonesia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 26, 2022 - 00:20 PST

Investigating

We are observing outbound call failure to a subset of Indonesia phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 25, 2022 - 23:19 PST

This incident affected: CARRIER NETWORK (Voice, APAC).