Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
HTTP 500 errors while adding or creating participants to Messaging sessions in Flex as well as to calls made directly using Proxy.
Incident
Report for Twilio
Resolved
HTTP 500 errors have been resolved and adding or creating participants to Messaging sessions in Flex as well as to calls made directly using Proxy is operating normally at this time.
Monitoring
We are seeing recovery while adding or creating participants to Messaging sessions in Flex as well as to calls made directly using Proxy and are monitoring closely for any changes. We will provide another update in 30 minutes or as soon as more information becomes available.
Update
Customers who are creating new participants for message sending are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. The customers who already have established sessions will continue to see messages go through. Our engineering team has identified the issue and is actively looking into it. We will update you in 8 hours or as soon as we have more information.
Update
Customers who are creating new participants for message sending are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. The customers who already have established sessions will continue to see messages go through. Our engineering team has identified the issue and is actively looking into it. We will update you in 4 hours or as soon as we have more information.
Update
Customers are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. Our engineering team has identified the issue and is actively looking into it. We will update you in 2 hours or as soon as we have more information.
Identified
Customers are currently not able create or add participants to SMS sessions in Flex as well as to calls made directly using Proxy and are seeing HTTP 500 errors. Our engineering team has identified the issue and is actively looking into it. We will update you in 1 hours or as soon as we have more information.
Update
Customers are currently not able create or add participants to flex calls or chats and are seeing HTTP 500 errors. Our engineering team is actively investigating. We will update you in 1 hours or as soon as we have more information.
Update
Customers are currently not able create or add participants to flex calls or chats and are seeing HTTP 500 errors. Our engineering team is actively investigating. We will update you in 1 hours or as soon as we have more information.
Investigating
Our monitoring systems have detected a potential issue with Proxy showing HTTP 500 errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Application Platform).