SMS Delivery Delays to Claro Network in Colombia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro network in Colombia. This incident has been resolved.

Posted Aug 20, 2024 - 16:04 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to [Carrier Network]. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2024 - 14:02 PDT

Update

We continue to experience SMS delivery delays to Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 20, 2024 - 11:20 PDT

Update

We continue to experience SMS delivery delays to Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 20, 2024 - 09:16 PDT

Update

We are experiencing SMS delivery delays to Claro network in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 20, 2024 - 08:16 PDT

Investigating

Our monitoring systems have detected a potential issue SMS delivery delays to Claro network in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 20, 2024 - 08:08 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).