MMS Delivery Delays to US Phone Numbers From a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to US Phone Numbers from the Subset of Short codes that was having the issue. This incident has been resolved.

Posted Jun 02, 2021 - 15:26 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to US phone numbers from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 02, 2021 - 13:14 PDT

Update

We are experiencing MMS delivery delays to US phone numbers for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 02, 2021 - 12:20 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS Delivery Delays to US Phone Numbers from a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 02, 2021 - 12:10 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Short Code, North America).