Twilio Billing Discrepancies for Short Code and Alpha Sender Messaging Fees

Incident Report for Twilio

Resolved

Twilio billing services for short code and alpha senders were degraded between March 22nd at 08:10 and April 7th at 13:31 Pacific Time. During this period of time customers may have seen discrepancies in message fee charges for messages sent from short code and Alpha sender IDs to a subset of countries. The issue has now been resolved. Twilio will issue the appropriate credits to the impacted accounts. Customers don’t need to take any further actions.

Posted Apr 13, 2023 - 11:48 PDT