SMS Delivery Report Delays when sending to T-Mobile USA and MetroPCS in the US

Incident Report for Twilio

Resolved

This issue has been resolved.

Posted Dec 03, 2020 - 03:20 PST

Monitoring

A fix has been implemented and we are now monitoring the traffic to make sure it is stable.

Posted Dec 03, 2020 - 02:08 PST

Update

We are still experiencing delays in receiving message delivery reports when sending SMS to T-Mobile USA and MetroPCS in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2020 - 23:55 PST

Investigating

We are experiencing delays in receiving message delivery reports when sending SMS to T-Mobile USA and MetroPCS in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 02, 2020 - 22:57 PST