SMS Delivery Delays To and From T-Mobile, Verizon and AT&T Networks

Incident Report for Twilio

Resolved

We have observed an issue in SMS delivery (inbound and outbound) over a subset of longcodes and shortcodes in USA (T-mobile, Verizon, AT&T) from 10 Aug 2020 11:04 PM PDT until 10 Aug 2020 11:32 PM PDT. Our engineering team has rectified and solved this issue already and the traffic is back to normal.

Posted Aug 10, 2020 - 23:53 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 10, 2020 - 23:33 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).